Returns & Exchanges
At Backyard Discovery, we want you to be completely satisfied with your outdoor living purchase. If you are not happy with your product, you may return it within 30 days of delivery in its original packaging.
Initiate Your Request
Contact our customer support team or visit our online portal to provide your order number and the reason for your return.
Prepare the Shipment
Carefully disassemble the product and place all components back into the original boxes to ensure safe transit back to our warehouse.
Schedule a Pickup
For large freight items, we will coordinate with a specialized carrier to schedule a convenient time for the curbside collection of your return.
Inspection and Refund
Once our team inspects the returned items for completeness and condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing